Contact: Talk to us.
Questions about plans, a migration, or something that doesn't fit a category — email us. A real person answers, not a ticket bot.
Channels
- aim: 1 business day
- priority
Write to us
Email reaches us directly, and a person reads and answers it. A good first message covers:
- 01The domain or service you want protected
- 02Where it is hosted today
- 03What you have been hit with, if anything — a graph or log excerpt helps
- 04For servers or GRE: the workload and the capacity you need
We aim to answer sales and general questions within one business day, and we look at security reports first. If you are under active attack, skip the queue and use the emergency address on the Under Attack page.
Yes, and for anything non-trivial we would prefer it. Tell us what you run, where it is hosted and what you have been hit with, and we will say honestly whether we are the right fit — including when we are not.
Yes. Your main records are picked up automatically when you add the domain, and we will go through the rest with you before you switch nameservers, so nothing is left to hope.
Email [email protected] with 'Servers & GRE' in the subject. Neither is available to order yet, and we will tell you straight where things stand.
Email [email protected] with enough detail to reproduce it. We do not run a bug bounty, but we do reply, we do fix things, and we will credit you if you want that.